Property managers hear a lot of opinions about security cameras. Some residents want cameras everywhere. Others worry about surveillance and privacy. And many have misconceptions about what cameras actually do and don't do.
:::key-takeaway Here's what property managers wish every resident understood. :::
Cameras Can't Do Everything
"If there's a camera, everything is recorded and can be reviewed."
In reality:
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- Storage is limited. Most systems overwrite footage after 7-30 days.
- Image quality varies. That clear zoom you see in crime shows isn't reality—most cameras can't identify faces from a distance.
- Cameras don't prevent incidents. They document what happened, but a camera has never stopped someone from doing something wrong.
- Review takes time. Finding specific footage in hours of video isn't quick or easy. :::
Privacy Matters to Us Too
Property managers don't want to surveil residents. Cameras in common areas serve specific purposes:
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- Deterring vandalism and theft
- Documenting incidents when they occur
- Monitoring amenity usage and availability
- Providing evidence for liability claims :::
Cameras are never placed in areas where privacy is expected—no cameras in restrooms, private residences, or areas where people have a reasonable expectation of privacy.
Amenity Viewing Is Different
Services like CamView serve a completely different purpose than security systems. The distinction matters:
| Security Cameras | Amenity Viewing |
|---|---|
| Record continuously | Live view only, no recording |
| Store footage for days/weeks | Nothing stored |
| Access restricted to management | Available to all residents |
| Used after incidents | Used before visiting amenities |
| Focus on security | Focus on convenience |
Your Feedback Shapes Policy
Camera policies aren't set in stone. If residents have concerns, boards and managers want to hear them—through proper channels. Constructive feedback at board meetings or through official requests gets considered. Complaints on social media don't.
We're Not Watching You
:::pull-quote The idea that someone is constantly watching is unfounded. We barely have time to answer emails, let alone monitor live feeds. :::
Property managers don't sit in front of monitors watching camera feeds. We have dozens of other responsibilities. Camera footage is typically only reviewed when:
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- An incident is reported
- There's a complaint that requires investigation
- Maintenance or technical issues need to be diagnosed :::
Technology Should Help, Not Worry You
Modern camera technology, when used appropriately, makes communities safer and more convenient without compromising privacy. Amenity viewing specifically is designed to benefit residents—check if the pool is crowded, see if tennis courts are available, know before you go.
:::key-takeaway If you have questions about your community's camera policies, ask your property manager. Transparency builds trust, and most managers are happy to explain what cameras do, where they're located, and how footage is handled. :::